Shipping policy

Shipping Policy for Lavli

Effective Date: September 14, 2024

1. Shipping Methods

1.1. Standard Shipping: We offer standard shipping for our products. The shipping method and carrier may vary depending on the size, weight, and destination of the item.

1. Shipping Costs

2.1. Shipping Fees: Shipping fees are calculated based on the size, weight, and destination. You can view the shipping cost during the checkout process.

2.2. Assembly:  All of our Lavli 1's are assembled by hand in the United States and will arrive assembled.

1. Shipping Times

3.1. Production Time: The estimated production time for each item is specified on the product page. Please note that production times may vary depending on the number of orders Lavli is required to fill.

3.2. Estimated Delivery: Estimated delivery times are provided on our website and may vary based on your location. Once your order has been accepted and processed, we will provide you with a tracking number and estimated delivery date.

1. Shipping Restrictions

4.1. International Shipping: We primarily ship within the United States and Canada.. For international shipping, please contact us directly to inquire about availability and shipping rates.

4.2. P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical shipping address for delivery.

1. Order Tracking

5.1. Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status and location of your shipment using the provided tracking number.

1. Delivery

6.1. Delivery Process: Our standard delivery includes curbside drop-off, meaning the delivery personnel will bring the unit to your address but will not enter your home. 

6.2. Inspection: Upon delivery or receipt of your unit, please inspect it for any damage or defects. If you notice any issues, please contact us immediately.

1. Returns and Exchanges

7.1. Damaged or Defective Items: In the event of receiving a damaged or defective item, please refer to our return policy for instructions on how to initiate a return or exchange.

7.2. Change of Mind: If you wish to return an item due to a change of mind, please refer to our return policy for information on eligibility and the return process. Please note that return shipping fees may apply.

1. Contact Information

If you have any questions or concerns about our shipping policy, please contact our customer service team at info@lavli.com.

By making a purchase from Lavli, you acknowledge that you have read, understood, and agree to this shipping policy. We recommend reviewing this policy before placing an order to ensure a smooth and satisfactory shopping experience.